BEUMER Service protects the intralogistic process - Individual support meeting the needs of the client

In the intralogistic area in particular, technical faults and machine downtimes often lead to long stoppages and can cause the complete breakdown of the manufacturing process. High-quality installations can help to avoid such costly incidents from the very beginning. But only a comprehensive service and support programme allows the end users to have complete trust in the safe operation of their systems. The globally active BEUMER Group offers individual service and support for its customers in over 70 countries on all continents and thus ensures the top operational availability of its installations. Specialist on-site support from BEUMER technicians protects the optimum running of its machines and systems.

As a result of the ever more globalised nature of its clients, the BEUMER Group has taken the decision to thoroughly optimise and expand its service portfolio. As an international leader in the intralogistics industry offering comprehensive solutions in the area of conveying, loading, palletizing, sorting and distribution technology, BEUMER has acquired broad technical expertise and knows the needs of its clients from all sectors of industry. With more than 70 years of successful work with optimising and continually developing intralogistic processes, its technicians and engineers know the specific particularities of the transported materials. The broad range of its expertise allows the company to develop bespoke system solutions for every purpose, achieving decades of perfect operation through its service programme.
In addition to its comprehensive client support, BEUMER offers flexible service agreements, long-term optimisation strategies, innovative software design, the efficient provision of spare parts and thorough training and qualification schemes for the end users of its products. BEUMER Service still continues to expand its portfolio to meet the changing needs of its clients.

Customer Service

The services offered by the BEUMER Group worldwide include technical support and maintenance for its installations, carried out by highly qualified specialists. BEUMER Service managers plan concentrate on the long term when planning international service trips, which are handled in close consultation with the customers and their individual needs.
Whenever any need arises, service technicians are available worldwide and will be on-site within a minimal period of time, which avoids any longer downtimes. BEUMER Teleservice also offers competent phone support. With such fast and effective support, BEUMER clients can reduce any potential downtimes to a minimum without major complications or waits.
With technical consultation offered by BEUMER engineers and service managers, the know-how of the end user is always kept at the very edge of modern technology. At the same time, this ensures the optimum operation of the installation and systems and enables qualified monitoring of the operating status of the systems.
The BEUMER Group attaches great value to the smooth running of intralogistic processes. This requires the optimum alignment of the individual systems in order to achieve value-creation through the flow of goods. This means that BEUMER Service does not limit itself to the optimisation of BEUMER products, but explicitly includes technical improvements to the products of other manufacturers. BEUMER technicians thus offer adaptations to the mechanics and controlling systems of both BEUMER and other products in order to keep the systems of its clients always state-of-the-art.